The following is the sequence of events:
6th Dec: Placed an order with Groupon on their Xmas Page for a product which would be delivered to me.
12th Dec: Received an "Important Update" from Groupon saying that my product was "on its way" and would reach me before 20th December. Courier details were provided.
18th Dec: Phoned courier to see when product was coming. They had no record of any delivery for me. Tried phoning Groupon and gave up after being on hold for 30 mins.
I then went overseas for 2 weeks. When I came back it still hadn't arrived.
Jan 8th: Emailed Groupon asking them where my product was.
Jan 11th: No response to last email so tried phoning. Gave up after being on hold for 25 mins. So I emailed again.
Jan 15th: Still no response so I emailed yet again!
Jan 16th: Received email from a different courier company to say I would receive my product by 24th Jan. Only 5 weeks late!!
Jan 17th: Received a generic email from Groupon saying my issue was now "solved" and could I please rate their service. I responded with the above details saying I wasn't happy with their service and wanted an explanation.
No response!! Pathetic customer service by Groupon SA.
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