I am disgusted with the service I am receiving from Cartrack. The call centre is useless, they do not listen to customers and the management never phone you back - they just pass the buck. I do not have faith in company that has the worst customer service that I have ever come across. The company ...
I bought a new car in June and I made sure that I cancelled my contract with Cartract for the old car. The Cartrack lady that I spoke to over the phone did not give me any hassles, she emailed me the cancellation form, I filled it in and emailed it back to the cancellation department. From july to ...
Not very happy with Cartrack, I sold my vehicle in March this year, the dealer took my car to Cartrack in Nelspruit to remove the tracker and put it in my new car. Michelle mailed me asking me if I would like to place the devise in my new car. She never explained to me that if I dont come back to ...
On 8 July 2013 I cancelled my policy after my two years term expired. After I emailed the cancellation form to cartract and they confirmed, I stopped the payments at my bank. On 04.12.2013 Agrineth Maduna phoned me and insisted that I still owed them money and that they are in the progrss to hand ...
I called Car tracker on 28 Oct to downgrade from the R302.00 to R99.00. I spoke to Letitia who agreed and she promised that on 15 November only R99.00 will be debited, she will follow up with Head office to refund the rest of the money that was debited which was to be refunded this week. Then she ...
The day after I had bought a new vehicle, I have phoned to cancel my contract. (13 July 2013) They told me that there is a cancellation fee of R1700 if I cancel before the end of the 3 year period. Because it was an oral contract, I asked them to send the recording because I was under the ...