I recently phoned in to Flexi Club client care to cancel my Membership. I was requested to forward my instructions by email to the Client care email address. I duly followed this instruction. In my email I requested the courtesy of acknowledgement of email and confirmation that steps were in progress to action my cancellation.
As I received no acknowledgment I sent a further email and followed this up with a phone call. The consultant promised a reply immediately. Nothing has been forthcoming. I think the service is nothing short of dismal.
Its amazing how when Flexi Club are trying to interest a Member in upgrading their membership that they are able to make numerous follow up calls (bordering on harassment) but when a client has a request there is silence. Why is the service not consistent?
I expect urgent attention and acknowledgement of my cancellation.
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