I got an SMS to say I owe money and that my line will be suspended. Prior to this I queried previous accidental suspensions and an amount on my Sep invoice online on the 15th of November, after I have been accidentally suspended two months in a row prior to this. I got suspended and Sean Young and Jack Booth from one of the franchise stores sorted me out, however to date received no response from Autopage Head office, accept that line has been unsuspended and that I will be back online within 2 - 24 hours.
This happened after my query on the 15th and after my suspension 10 days later. But to date I have received no feedback from APC head office as to what went wrong and why I was being inconvenienced.
I sent another query today to ask for written reassurance that I will not be suspended again and that these accidental suspensions will not affect my credit rating negatively.
The response I got?
Something along the lines...
Switch the phone off and back on again.
Are they reading my complaints at all? Do they have well trained competent staff to actually go back in history and comprehend the extent of the complaint, prior to answering with such serious disrespect?
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