On the 24t of July, my line suspended. The reasons were that my debit order had not gone through for the month of June. I subsequently checked with the bank to see if there was a problem, but there was none. I called the call centre to find out if I could do an electronic transfer and to request assurance that my account would not be double debited. I was told to wait until the 25th of July as this was the date the debit went through. The debit did not go through and I called Telkom to inform them of the problem and requested assurance that If I pay manually, my account would not be debited and I got no assurance. On the 26th of July, I received a call and I was told that my case would be lodged and I was given the following case number 6407947. The caller indicated that Telkom would give us a response about how to proceed on the 29th. I called the Telkom on the 29th and was told that my case was with the collections. I called on the 31st and was told that my query had not been attended to. At this point I am frustrated because of the lack of substantive and decisive feedback and this is so simple, I pay the account and Telkom does not double debit. why is it difficult to resolve
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