I posted a complaint over 10 days ago because I could not get through to internet banking. The IVR was not accepting my card number. I did receive a response and the reason I was calling was resolved. However, why I could not get through to IB on the phone was not resolved!!
This weekend I received an SMS telling me I had not accessed internet banking for three months and did I need assistance? I use internet banking weekly if not daily!!
The SMS was sent to the wrong mobile number.
This tells me your information is out of date by more than three months and is why you have the wrong card number and I cannot get through to the CS number.
Please call me to resolve.
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