I have logged 2 complaints with customer care regarding my monthly invoice that I have not yet received. Request no. S3-T3E2K-Kc2FN and S3T3H1D-DGZVU . I was informed that they will be in contact with me within 24 hours to help solve the problem but up to now nothing happened. If Vodacom can't help ...
I upgrade my tablet on 20 September and I was told there are no stock of the tablet andI had to wait till the 27th September. Everytime I phoned they had a different story why I didnt receive the tablet. on 17 October I phoned again and the lady told me that there was no backorder for me on system ...
I had a complaint on the 15 August and put it on this website. Lesley Abels a senior consultant called me and asked for all my details again, said he will call me again but never did. I am struggling to resolve this matter now since August and Vodacom is not even trying to help but in the meantime ...
Yesterday I was on the phone to Vodacom Call Centre Agents, migrating my contract to a smaller package as I can no longer afford my current plan. While making toll-free calls, I somehow increased my bill by R50. Being concerned about this, as I can not afford to pay the bill as it is, I called ...
Good Day In August I had a query with Vodacom for over debiting my account (Ref : 079 687 9128) and the very same contract was sold to me under false information as not everything was explained to me, and I was told that since my account was over charged and I was not informed of some things in my ...
Just a note to others: Dont get to a place where you have to apply for reactivation... You will just receive promises. Was told it would take 5 - 7 days... Well it almost 2 weeks now and counting ...