I was direct debited for my full premium in advance for the month of april. I cancelled my cover with Virgin Money insurance as of the 8th of april and had full cover from another party. I should therefore be entitled to a full refund of the pro rata amount from 9th April - 30 April. I have only ...
I had to claim for a vehicle that was in an accident a while back. When phoning the call centre Abdul Keider (not sure if surname is spelt correcty) helped me. I truly appreciated the service form start to the finalisation of my claim. Abdul was sincere and helpful in dealing with my claim and ...
Mr Omar had to field a call requesting a downward policy premium review. Much as as no rebate could be worked at this stage, Mr Omar remained courteous, professional, pleasant and available throughout the call. ...
I needed to cancel my policy before it started, he tried to up sell and keep me with virgin, and need i say he did i great job, but i had found a better price with another insurer. ...
Outstanding customer service and attitude! (Supplier name changed from Virgin Money South Africa to Virgin Insurance by Hellopeter.com) ...
I sold my car in March 2013 and I send them email to cancell my policy. To my surprise, they were still deducting the money until I phoned them. After the 15th of May, the policy was cancelled. They gave me a fax number to fax the evidence that I sold my car in March. To my surprise, the 1st and ...