I placed an order (# 6106252) on the 6th March. After not hearing back from anyone and having not received delivery I enquired and was informed there was no stock. I unwillingly accepted a substitute product and was advised delivery would take place the next day. I have still not received delivery ...
Toys R Us responded very promptly on the same day as the complaint. It turns out that they had been contacting me about the nappies being out of stock, but I did not receive any of the emails. My funds were reversed the day after the order was placed, but I had not noticed as I had paid with ...
On the 7 march 2013, i went to the toys y us store, as i arrived in the store i approached a young cloured girl at the front on the store, as she was doing nothing asking her whether she could help me with a educational toy, she then advised me to go to the back of the store as someone will be ...
The customer service at Toys 'r Us Tokai is non existent. I enquired about the price of a toy that I purchased at the till point as some were marked at a lower price, the cashier never made eye contact with me and then shouted over me to someone I think was called Ashley who then said that somne ...
I have sent in my childs chair for repairs at the Sandton branch on the 09/02/13, i called on the 04/03/13 to enquire has the chair been repaired NO. they are experiencing problems with their supplier that is what the manager says however before i called NOBODY ASSISTED with the repairs, my call ...
I bought a gift on the 01/03/2013 and paid with a card, transaction went through as i got an sms but the machine didn't produce any slip, so they assumed that it didn't go through and didn't want to entertain what i was telling them and they wanted to run it again.it went through again. Then they ...