Top tv failed to send maintainance people to fix my decoder which did not have a signal, as a result my voucher for R279 expired without me using it. Each time I called the call centre they kept on promising to sms me the numbers of people working in my area that do repairs. The last time I phoned ...
As with regards to my previous complaints over a 4 month or more period, top TV put out the std response'the complaint has been logged and passed on to the relevant dept. ' this I have noted is a std response to make it seem as if the matter is being resolved. The call centre promptly called me as ...
In 20th of November 2011 I paid top tv in error. I then called the accounts department for the money to reversed. I am very surprised i cancel my account with them. The consultant advise that the account was active. If it was active who watch top tv because the decor is off. I request her to refer ...
Can someone at top tv credit my mother for all the months she's been paying in advance instead of you guys switching it off whenever you feel like it and blame it on your systems which i believe people operate them. this is horrible she is a widow and she has to call you and be put on hold forever. ...
I contacted the call centre December 2012 to go onto a prepaid system, having not used the service for a year. The consultant gave me the easy steps and it advised it would be connected. The voucher was purchased. After loading the voucher, nothing happened and it showed technical query. SMS was ...
Although there's not really much to say about the current program content portfolio, I must really commend TopTV regarding their efficiency in responding to HelloPeter complaints. As true as bob, I had barely pressed the "submit" button when my cell phone rang! I am encouraged by the fact ...