I have been a subscriber to The Star newspaper for years with an annual renewal. Their service is simply shocking and this has been my experience: 1. When you log a call of non delivery of the newspaper, they do not provide you a reference number. On the annual renewal, you are not rebated and you ...
My Saturday star does not get delivered and its impossible to get hold of any one in the Johannesburg office as all the nos do not exist or are not maned, called cape town and Durban but they were unable to help me, I also checked on the star website for the nos but to no avail they also do not work ...
I have been sending requests on and off since 11/12/2012 to renew my company subscription. I spoke to various people in your call centre, and have sent 5 Emails requesting the invoice for us to pay once off for the year. To date i still have not received any feedback. Your service is much to be ...
I lodged a complaint last Monday for no delivery, in fact it's been the last 3 or 5 MONDAY'S I have received no delivery! Always promised if you phone before 07H30 and 09H30 you are guaranteed at delivery! Tell you what I have complained every time and have never received The Star thereafter ...
Every week without fail whether it once a week or a few times a week I need to telephone 'Subscriptions' and asked "Where is our newspaper is because it has not been delivered again? " This mostly happens on a Monday, like today and I am now beginning to wonder why on Mondays! Every time ...