Its been 6 weeks of calls, promisses, and still Telkom cannot explain or repair connectivity? Who can i turn to for help? i am paying for a premium services, yet getting nothing delivered. Can someone explain or help, nothing seems to help even 3 calls daily. Lost Customer waiting for support or a ...
We run a business and make use of a Telkom ADSL line which is not working. After various telephonic requests to solve the issue, Telkom agreed to send a technician out on Sunday to attend to the matter. Needless to say, no one came out. I called to follow up on REF NR 17CRK160313 on Monday morning ...
I have unsuccessfully been trying to cancel my Telkom line on various occasions. On 18 March I phoned in and was told I have to give 30 days notice to cancel although I never signed an agreement/ contract and this policy was changed without my knowledge. I was told I would be contacted and the ...
I have logged a fault last Saturday for ADSL not working. A technician came on Sunday and confirmed that there was a line fault and that he will repair it on the day. On Sunday afternoon my telkom phone line has become disconnected as well. So can't use internet or make phone calls. Everyday I call ...
I order a new new telkom line and the call centre was very helpfull. yesterday I received a call from the accounts department informing me that I have a balance outstanding for R1900. The last time I had a Telkom line was in about 1999/2000. According to me that account was settled and closed. Now ...
After my last complaint (see my previous 3 Telkom reports), Telkom fixed something at their exchange side and the service improved for a while. I still had to reboot the modem a few times every day to get it to work properly every day, but at least I had service about 80 to 90% of the time. Then ...