On Tuesday 23 July I went to my Prestige Banker (Pamela Nkosi) at Fourways Crossing to apply for a further bond om my current homeloan kept with STD Bank. On Friday 26 July STD bank homeloans informed me that Pamela Nkosi made a mistake with my application, and that I will have to resubmit. On ...
I have to give credit to Standard bank. I received an email with their added benefits last week, and decided to make use of the Take me Home benefit over weekend. I applaud the call centre staff for being friendly and helpful in assisting me with my booking. Toot and scoot were on time and ...
In July I was at Std bank and an agent came up to me and insisted I take a Funeral policy. He asked me to fill documents and I informed him that I dont want this activated immediately I wanted to read the documents first. He activated this policy on my account without my permission. I called the ...
Our bond was settled on 18 October 2010. On 3 February 2011 and amount of R24, 182.19 was transferred to Homeloans from our personal cheque account, which is four months after settling the bond. Its almost 2 years of writing letters, phone calls being sent from pillar to post with no success. ...
Dear Customer According to our records, the complaint that you had logged with us was resolved on 26/7/2013 and feedback sent to you. We trust that it was resolved to your satisfaction. If not, please contact our Complaint Resolution Centre so that it may be taken further. Regards telefonic ...
A few months ago my bank card was swallowed at the ATM, I went to the Fourways branch to get a new card. After standing in a a long queue to only be told that they couldn't just issue me a new card that their IT dept. needed 72 business hours to resolve the problem. This was extremely frustrating ...