So I was contacted 10 days ago by lovely lady called Samantha who undertook to resolve the situation. She did indeed come back to me to agree with me that the call centre agent should have explained what they don't cover from the beginning to avoid confusion. She then suggested that perhaps if I ...
According to my update on Hello Peter, there's a document that I need to bring in. I do not understand what document that is as according to the telephonic conversation we had, I was informed that I will not be refunded as I did not report the matter timeously, which I also fail to understand as I ...
I use to be a secondary contact on an account when the owner lost her phone. However for the past almost 6 weeks the standard bank call centre has been harassing me with calls, I swear it is a minimum of 7 calls a day, not only that the call at also outside the hours which the law allows them (yes ...
I recently opened a new Standard Bank account and despite me phoning and going into the Vaal Mall branch they could not change my cellphone number for internet banking on their system! a consultant told me on Saturday the 14th September my cellphone number has been changed but the system inly ...
I wanted to purchase foreign currency from the particular branch on Saturday, 14 September. The teller made me feel as if I was intruding into his work space, asked me to take a seat and wait, and proceeded to do some administrative work for the next 5 minutes, while completely ignoring me. When I ...
Hi all Just a few days after my complaint Standard Bank has proven again that they are the best Bank. They resolved my complaint in no time, showing that they value all their customers. Best Regards Zelda ...