I requested a dealer stock letter on an account I already settled and I was told that it would take 3 days. 3 days to send me a letter that the system automatically generates?? With a big struggle I managed to get the consultant to escalate the matter and after about 30 minutes on the phone I was ...
I took out a homeloan with Standard bank and after waiting 4 months, the papers are finally at the lawyers ready to sign for registration. Only now do I notice that STD bank placed a retention fee of R60 000 that I did not ask for and was not aware of. If I hadnt seen it, I would never have known! ...
I called last year in November 2013 to complain that i swiped my debit card at Spar store and the payment went of twice, I contacted the customer care, who stated that the money will be refunded in 10 working days and that this happens from time to time due to network problems, its the 24th January ...
I called in to ask for help to load a beneficiary as I was having difficulties, I must say with the other banks, this process is quite easy, don't know y std bank does simplify this. In any case, she did not take me through it step by step and had a bad attitude. sort your staff out. You do not ...
I have had my standard bank access bond facility since 2007. I seldom used the facility, and have never been late nor have I ever missed a bond repayment. Two months ago I decided to pay all my savings into the access bond because I thought it would be safe and because it was a "access ...
I have a contract save account and withdrew the full amount due, I then advised the consultant that i would like to continue with the contract save this year-just that he should increase the amount. I was advised that i can't keep the same account and that he will have to close the current account ...