Good day I checked into the marine parade yesterday only to experience a problem with the toilet. I went to reception and was assisted by Eugene. He willingly changed my room. Not happy with the second room, he personally came to me to check the room and investigate, allocating another room without ...
As a Tsogo Sun frequent guest, Director tier, I am entitled to 15% back in Sun Rands. I stayed at the Ridgeway Lusaka recently and my total hotel bill came to R 13 163.15. This should amount to 1974 Sun Rands. I was only awarded 1136 SR for this stay based on a ZAR value of R7572.40.This amount is ...
I am disappointed; an organization that prides itself in customer service/satisfaction conducts business this way. I was misled by SunSquare Montecasino's website and their booking staff. After I complained, someone from the organization, contacted me and offered me part of the package I originally ...
Further to my previous complaint I ordered room service tonight at R150. The food was refrigerator cold!!! at a R150??? not even at R10 do you do that. Questioned the manager on why this happened. He conceded that they have a large group of people that came in and that is why it happened?? so it ...
My husband left his cologne in our room at Riverside. He emailed the resort a few days later on the off-chance it's been handed in and said we'd pay for it to be couriered home (Cape Town). Mphele Netshilema replied that it'd been found and would be sent to a local S Sun Hotel via internal mail - ...
We booked at Garden Court South Beach from 08-10 March as it was my husbands birthday. We were very disappointed in the service we got. There was very bad noise and disturbance on Saturday night. There were students who were drunk and constantly banging doors the whole night. It was my husbands ...