We took our Ricoh sublimation printer for repairs to the Garden Route branch in May 2012. The sales manager assured us they could repair it even though it was a sublimation printer. Later he called to say that the new part they had put in had blown and they had now found out they couldnt repair the ...
I was incorrectly billed by Ixiom Network Solutions in Alberton over a 60 month period which amounts to hundreds of thousands of rands. I have tried to get a resolution and sort this problem to no avail. I then asked Wayne Green from Ricoh SA to go through my spread sheet and see and what their ...
I have been in the printing industry for 35years and NEVER in my life come across such a useless company!! there service is slow and their accounts are never up to date. Their technicians try their hardest to fix the machines but there are endless problems which causes you to wait for them up to 2 ...
I have never seen such bad service from a company as big as Ricoh. I leased a machine from them for the past 2 years and the machine was running well until around November last year when the machine started giving us problems. We were phoning almost everyday to log a fault which would be repaired ...
Ricoh have recently been taking unauthorised amounts from the bank accounts of ex-clients. Are they desperate for money? Unable to settle their debts? They acknowledged last week that they owe us a refund, and that they took the money out of our bank account for no good reason, but to date they ...
Ricoh seem to be insisting on contracts which never end and can never be terminated. We returned an office machine in November, gave them plenty of notice of the termination which was perfectly in line with our contract, did not hear that there was a problem, but now Ricoh are taking money out of ...