I HAVE BEEN A MEMBER AT ROSEBANK FOR OVER THREE YEARS. ON ONE DAY THEY REPLACED THE WEIGHTS FOR NICE NEW ONES, NEGLECTING TO PUT IN 2.5KG PLATES WHICH WERE THERE BEFORE. I HAVE REPEATEDLY ASKED EVERY NEW MANAGER THAT ARRIVES (WHICH CHANGE EVERY 3-6 MONTHS) WITH NO SUCCESS - I NOW RESORT TO TAKING 4 ...
This is not the first complaint I have with Planet Fitness Customer Service. I have now chosen to state it on hello Peter. My 3 yr contract came to an end a few months ago and now continues on a month to month basis. I filled in a cancellation request on 3 Feb 2013 at the Fourways club. My home ...
I have been sending letters and emails to Planet fitness since the 5th of February 2013, after being advised telephonically that this is the procedure to cancel my contract. Emails dating back to 5 February have not been answered. I've re-sended these many times. I want to cancel my contract, as it ...
Parked my car on the premises while visiting the gym for - 1 hour. When I got back at car saw that boot lock was tampered with. Complained to management about it. Was told to complain to security company. Told management that I do not signed contract with them but with Planet Fitness and that they ...
I have, over the last 3 weeks, left 3 messages at my branch of Planet Fitness. Two at reception and one for the Club Manager. Nothing. Today I called the head office and guess what? They 'don't have a customer service department'. What?!? You have to deal with the Club Manager, but he doesn't ...
I had a gym contract which expired seven years ago and I did not renew but since last year I have been receiving calls and letters of demand from debt collectors appointed by planet fitness to harass and intimidate me. I have always explained to them that I did not renew my contract with them but ...