I specifically joined Planet Fitness in order to participate in the group aerobic sessions, specifically the step classes. For MONTHS (more than 6!) I have been complaining about the appaling condition of the steps and the lack of non-slip mats. My written complaints have gone unanswered and the ...
What would have initially been a complaint has turned into a compliment. I canceled my membership with the club in February 2013, paid the cancellation fee and got a cancellation reference only to discover that the subs will still being taken from my account in the following month. I brought this ...
I have been visiting planet fitness centurion gate the past week and I must say WOW to the service I have been getting. I was there the past week at early hours of the mornings about just after 5 o'clock and there is this very lovely lady that always greets with a smile and always happy to help. I ...
I have gone through the statement and I see that Planet Fitness has automatically renewed my contract after a 3 year period. According to section 14 of the Consumer Protection Act it states that: Should the consumer fail to inform the supplier upon termination of the agreement of his intention to ...
I spoke to Bradley Emmett. I even had a face to face meeting with him trying to change a fully paid membership from my wife's name to my sons name. Many emails later and even calls to head office left me with still no resolve in this matter. The general manager at the club is always in a meeting ...
As per my complaint, you also confirmed that our account is active, but then why as in my first letter of complaint, we cannot get access and our tags are blocked. This is my main complaint, Planet fitness confirm that our account is active, but our tags are still blocked!!! I have left a message ...