I made a booking and have paid the full amount of R 10 010, sadly due to unforseen circumstances I had to cancel... I was told that I would now lose 50 % of my money - a day later I asked them to keep my booking but was told they have no openings... I then asked them why they are keeping R5005 of ...
I booked and paid for accommodation at the resort - a total of R 10 010, not pocket change. I fully understand cancellation policies but due to unforseen circumstances had to cancel my booking - I was then told that I will only be refunded 50 % of the total, which I fully understand if they did not ...
I made a booking on the 15th August for a one night stay in Sept, which was confirmed. However on checking my credit card statement I have been charged for a second booking I did not make. I have sent numourous emails and have not had a reply yet. Who can I email now as I am not in the country so ...