I called into Call centre in the middle of last month to change package and ask them to ensure that the correct amount is deducted from my account! I was told that they cannot help my and I must call back on the 24th Jan as My debit order goes off on the 27th. Bearing in mind I'm a loyal customer ...
In December 2012 we replaced our 2nd decoder registered on extra view with another PVR, which means we have 2 PVR's and registered on extra view. When we did the registration with DSTV I asked them if there are any extra charges and they said no. But then we got a message to say we owe another R65. ...
I'm stunned why does Multichoice respond so quickly to "hellopeter" complaints and yet again, if you go to the call centre in Menlyn, waiting in the "Q" for 2 hours to speak to a consultant, then they tell you that they can't assist with the query the call centre or go to head ...
My Walka is giving issues with a E16-4 error, everytime I phone they transferring me to the "correct" department for assistance, twice have I waited for more than 30 minutes without success. Their service is pathetic!!! ...
Our decoder was streaked by lightening then we called and we were advised to take it to Randburg which we did. when we got home with the decoder we inserted the smart card and it didnt work. we called again and we were told to take it back to randburg and we did so. this morning when we woke up our ...
I am so disgusted by the service once again received from Dstv! My poor 85 year old grandmothers house was hit by lighting last night resulting in both her TVs being blown. She called Dstv as she has insurance on her account and once more the pathetic call centre who couldn't be bothered to ...