Got DSTV Premium on the 31st January- have the following problems: 1 - foreigner has to open an account in person and the one agent said I needed to bring my decoder but another agent 20 min away said not necessary 2. Service cut off for non-payment when I had paid and then incorrectly billed for ...
We have been having endless problems since 2011 with DSTV, Our subscription was cancelled almost 2 years ago and yet we still get billed every month and then the account gets handed over to thugs that call themselves attorneys that call and harass us for payments. When we do call DSTV to correct ...
Had a faulty decoder and called into Call centre on Sunday. The lady that assisted me was great and the conclusion was that my decoder is faulty and had to be taken for repairs. Drove to Randburg call centre and was helped by a gentleman who confirmed the PSU of my decoder was faulty. The PSU was ...
I have contacted Dstv online and via the telephonic service centers, The signal comes goes, it is a pain to watch any channel. On the center call center i am no 42 on the waiting line, what is the chance that i will be assisted. I have sent an e-mail but received no response. The service is ...
I complained last week about being charged for extra view in our holiday apartment and the lack of statements. This was sorted out very promptly the following morning. I called DSTV from my mobile on 15th Jan at 8.35 am to disconnect the service and at the same time gave a reminder that I am still ...
I have agreed to a debit order of R165 per month as from 1 Feb, and R292 was deducted off my account on 1 Feb, even though the call centre agent assured me that my account was up to date and that only R165 would be deducted. I have now made THREE calls to the call centre to resolve this. On the ...