Multichoice's "Self Service" is an absolute joke, it never works. Then their call centre is even a bigger joke, if you are prepared to hold on for half an hour. Bad Service!!! ...
I terminated my account in November 2012 because I had tenants moved into my house in December 2013. the Tenant switched on the decoder without my consent. I don't know how she did nit because you need an id number etc. She paid for December R400. My decoder was faulty so I did not switch it on ...
I recently could no longer access the radio channels on my DSTV decoder. I contacted the call centre, who although friendly, could not sort out the problem. They promised that a technical team would contact me but all I got was an email which didn't help. I then, in turn, sent an email to [Email ...
After holding on the line for over 10 minutes, my call was cut by Cecil who had massive attitude and wasn't helpful at all. He couldn't even be bother to greet me properly. That's not the service we are promised and doesn't help them win anymore customers. Cecil's attitude stinks and should be ...
In summary, a DSTV consultant phoned me 2 months ago and said that if I loaded a debit order for my annual premium, I would get a 5% discount on my normal premium. I said ok, expecting the annual debit to run on the 7th of July when the payment was due. Instead an amount of about R5800 was deducted ...
Hi, On the 28th March 2013 I cancelled my DSTV subscription. A debit order still went off at the beginning of April. After calling to complain on the 5th April 2013 I was assured I would be refunded in 7 working days. After 7 working days passed I called again on the 18th April 2013to enquire what ...