On the 3rd of July, I had to replace my HD PVR, it actually went up in smoke. We went to the Randburg branch and got it replaced, but we were told, we had to bring our Extra View Decoder as well, so the next day we went again. When we got home the Extra View Decoder worked with the HD PVR, instead ...
My DSTV account was disconnected even before the end of the 30 days period last month and this month as well. Had to pay the reconnection fee twice already, for this month I paid on Saturday morning and my DSTV was only reconnected only today and on top of all that waiting they did not connect all ...
Good evening, we travel around SA frequently and more frequently call the Multichoice Call Centre to switch on or off various cards. The previous two occasions have left me disappointed due to the fact that each time I held for 15-20min before a agent was able to pick up my call. From there the ...
I am a compact subscriber and called DSTV on the 25th of June to upgrade to the premium package for two weeks only from the day I called. The agent advised what the additional cost for 2wks would be and also said that I will have to call in on the 8th to change our viewing back to compact if I did ...
How is it possible that this monopoly type organisation can have a 20 min waiting time at their call centre. Their self help on their website tends to ask you to contact the said call centre 2/3 three actions you make leaving you with no choice but to endure 20 mins of poorly recorded voice overs ...
As I am out of the country on a sebatical... I called in this morning as I noticed I was paying more for DSTV than I should. Only to learn I have been double charged on PVR since February 2013. Ntokoza of accounts was to email me back today, I am still waiting. I phone in again... wait 50 minutes ...