I have been trying to get an agent on the line since yesterday. I wasted R35 yesterday and when i finally reach someone it cuts... the person already had my details she could have called back because they know what a mission it is to actually find someone ...
I went in to the Randburg Customer Services Centre on Thursday last week, 5th December and asked to speak to a manager in the Call Centre as I had several queries that were fairly complicated. Shelley took me to an office where we went through my account and she explained things and it was great. I ...
We purchased a DSTV decoder last week Wednesday 4th December at Game and we were given a voucher for installation and received a technicians name and contact number that would call us to confirm when installation would take place. Today is day 6 and when we call the call centre they refer us to ...
After how many complains and calls I still only receive half off my premium subscription. Last time when I phone in the told me that there is a problem on their side, that is now 3 months that I only receive half of the channels but I pay for the full subscription. It cost me money to phone the ...
DStv deducted 2 x months payments at once off a single payment on 02/12/13. I called the call centre on 02/12/13 and a guy advised me that he has taken the necessary steps to refund the extra payment of R625 after I email my I.D and bank statement, which i did immediately. He said it would take 3 ...
This weekend we wanted to connect our holiday card, we tried on numerous occasions, holding on more than 15 minutes at a time. I also asked for assistance on facebook. My husband eventually got through. We got a call from someone to see if our issue has been resolved. He refused to provide us with ...