Firstly I had an eye test done when the optomotrist prescribed spectacles. Momentum Health would not pay because it did not meet one or other specification on the lense, which was strange because they paid for a similar pair previuosly. Well I did not persue the matter any further but my sight is ...
I called numerous times and went online to request that an agent contact me regarding adding savings to an existing medical plan, that was 2 weeks ago. I talked to the sales department which took my details but no agent has called me back. Does Momentum do so much other business that they don't ...
I left Momentum for this exact reason, taking forever, or not replying to email communication. I emailed 7 days ago, ref 180747943, providing my new medical aid details, and asking when I would be credited with the funds from my Momentum savings. I left Momentum in March 2013. ...
It is now 3 years i have the same complaint. Momentum keep paying for chronic claims from the medical savings account instead of from the chronic benefit. Last year i logged the same complaint on hellopeter and now have to do so again. I am now considering switching medical aids. ...
I recently became a Momentum health customer. They incorrectly captured my account details and so my first claim was paid into the wrong account. This is now my problem because they "have" to wait for the refund from the other recipient before they will pay this to me. Why is this my ...
REFERENCE number: 180793756 Perhaps staff need more training on customer service. The lady who dealt with my call has no manners. I sincerely hope the calls are recorded. I was treated as though I was totally ignorant of medical numbers and terminology. Guess what? I AM! that's why we phone the ...