I phone MiWay to cancel my policy and was put through to Seitiro, who assisted me. He has an excellent personality for the job he is doing and he is brilliant working with people. This is what I could hear from the conversation we had. He has an infectious personality and an asset to MiWay. If he ...
On friday the 03/01/2013 at 04:07 i phoned MiWay as someone had just hit me from the back leaving my back bumper and the light was damaged. Needing informartion as i had never been involved in an accident before, i was told that someone from the claims department would phone me back to answer my ...
I emailed on 11/12/2013 to find out why my excess was raised to R3000. I eventually got a phone call on the 23/12/2013. The only explanation I got was that 'it was a renewal policy". That does not answer my question! I was already annoyed that it had taken almost 2 weeks to get an answer, and ...
On the 30th of December 2013 I was hit by a stone and my car windscreen shattered. I phoned Miway insurance and was sent from pillar to post by the callcentre. They told me to press certain numbers to get to the claims department. After holding on for 25 minutes listening to stupid messages not ...
I had an accident on the 28th of November 2013. I lodged a claim and shortly there after met with the assessor. Since then I have had no feedback. After trying to contact the claims department numerous times the call centre eventually answered and mentioned that the claims department was extremely ...
It's one thing to deal with bad service, but to have different reports every time you log a call is disgusting. it has been over a month since my car was taken in and getting a report on the progress of my claim has been an on-going mission. A couple of weeks ago one of the agents told me that my ...