On the 24 April I escalated a complaint to your customer service department. My fist response was on the 30 April, to inform me the matter had been escalated, to date I have received no response. Please be informed that Iam still experiencing the same headaches, they're getting worse by the day. ...
Bill for service date 18 December 2012 was rejected with incorrect rejection code. Extremely irate because I received a final demand from hospital dated 29 April 2013 for the R412-00. Made numerous calls to the call centre unsuccessfully. Excuses are unacceptable. Now suddenly the claim is stale. ...
I have tried repeatedly to sort out claims for my mother who is terminally ill with liver cancer, even resorting to actually visiting the GEMS offices in Florida which turned out to be a total waste of time as well, they barely respond to e-mails and send you from pillar to post or feed you gross ...
MY DEP 01 ON MY MEDICAL AID WAS TREATED ON THE 11TH FEB 2013 AND THE 20TH MARCH 2013 AT ST GEORGES HOSPITAL (PRACTICE NO 5807972) FOR EPILEPSY AT THE EMERGENCY ROOM.HE IS REGISTERED ON THE PMB CARE PLAN FOR THIS CONDITION (ICD 10 G40.9). THE HOSPITAL ACCOUNT WAS PAID FROM THE DAY-DAY BENEFIT ...
I am filing this under Metropolitan Health Group since they administer GEMS. My stepdaughter has turned 21 but is still studying. We get a letter from GEMS in September 2012, telling us that we need to confirm her as a dependent or she will be removed from the medical aid. We phone and are told we ...
I AM A MEMBER OF POLMED (MEMBERSHIP NO 153706). ON THE 18TH OF JAN 2013 DEP 01 WAS ADMITTED TO HOSPITAL (PR NO 5807972) UNTILL THE 21ST.ALL ACCOUNTS WERE PAID.HOWEVER THE ONE ACCOUNT (PR NO1804871) HAD THE WRONG ICD 10 CODE AS HE WAS ADMITTED FOR EPILEPSY (G40.9). I CONTACTED THE DR AND THE ACCOUNT ...