A replacement fridge was authorised by Samsung SA after my 2 week old fridge purchased from Makro Vaal developed a door seal problem. Although a reference/ authorisation number was provided to Makro by Samsung it still took 4 days before they advised that they would deliver a replacement fridge. ...
Went to return a TV that broke down. Technician said it must be replaced or refunded. I bought over R45 000 worth of goods from Makro and had no problem at the counter. The issue was complicated because Makro for some reason can't refund money into cheque accounts. I had to get cash, this in itself ...
If you tell my wife that she needs my makro cards and my ID to make a purchase on my name so be it, DO NO let she spent an hour (with a 5 month old baby) in your shop and then deny her to make a purchase when so comes to the till!!! It is absolutely pathetic and bad customer service. If you have a ...
I sent Trimtech trimmer that is still under guarantee for repair. The agent says motor burnt out and I must pay for it to be repaired. I only used this machine 3-4 times. Why would Makro sell such bad quality machine and why they don't honour their promise of 1 year guarantee. ...
I am in the market for a new stove & and fridge. I visited Makro and a few local large chain stores. I must compliment the staff at Makro. Always two or more staff members willing to help. This is definitely not the case at their competition. Keep up the good work. ...
I was at makro yesterday, when I came to the till things went well until I needed to pay the printer jammed and they couldn't give me a slip I waited 20min and still nothing eventually a manager came to the till and asked what seems to be the problem I explained and he just walked off. he couldn't ...