Since i renewed my contract my internet speed has been up and down but for the past while now im getting 40kb/s at best on a 1mb line. its too slow to do anything. I complained and let them know i wanted to cancel and was told by a extremely obnoxious and rude retentions officer, that i must pay ...
January purchased the IBurst wireless USB modem, 2 yr contract!! very EXITED (never had Internet before). after a week, thinking its my computer that needs upgrading, inserted more RAM... problem did not go away. I have 84% free space on my computer. 6th Feb contacted "Support" :i was ...
Where to Start... 1) The quality of the service has deteriorated to the point where it is barely operational 2) Bandwidth is almost non existent 3) I tried to Call your call centre - international Norm - 20 seconds - I gave up after 10 minutes and R30 worth of airtime 4) I emailed your sales staff ...
I decided to 'wi-fi' my house. A router was delivered by iburst and I proceeded to set it up with the help of the technical call centre. The first night took nearly 3 hours with no result. The technical person concluded the router was faulty. The next night another technical person tried to help me ...
I purchased their 10GB package last year Oct for R149 p/m. I was told I have good coverage in my area and that there was a 7-day cooling off period if anything goes wrong. I complained within those 7days! To this day, I still haven't gotten good coverage. A technician came to my house last week to ...
It is now just over 3 months and I am still waiting for services from the technical staff to assist me to create email account on laptop. Even stop payment for someone to contact me and I am still waiting. Please tell me what must I pay for as I am sure as a consumer I pay for services I receive ...