I rented a car from the 14th and returned it on the 17th. Three days later, I'm still waiting for a refund which when I followed it up with the branch in Cape town, I was informed that it may take up to 14 days. No one cares about the interest one has to pay for the credit card used. Secondly I ...
I received a refund of CDN $231.18 on Oct 17, which more or less corresponds to the overcharge I claimed back. However, I now see I have been charged CDN $52.88 Nov 22. I have no idea what this charge is about. I have not had any further rentals with Firefly or Hertz.. No one has advised me of this ...
I hired a car from the O.R Tambo branch on Friday the 6th of Dec 2013. The hired car had technical problems on Sunday while driving from Bloem to Kimberley. I called your Kimberley office with around 15:00 and there was no answer. Your Website states that the Kimberley office closes at 18:00. I ...
I received a fine (my fault) and was sent an email months later by Hertz after chraging me for the admin. Imagine my horror when I went into my PAYCITY account to see that the case is already finalised even thought I have not yet received the official fine from the municipality. I spoke to the ...
After experiencing incompetent service coupled with questionable business ethics from Thrifty, I decided to change to Hertz. It was an absolute pleasure and relief to find a car hire company that does what it is supposed to do in an efficent, professional and friendly manner. As I shall be ...
Hertz Lanseria for going to great lengths to have my ID card returned to me - Sylvia (or Sheila?) personally drove to OR Tambo ON HER OWN TIME AND PETROL to drop my card, and then how friendly Lanseria office were during a follow-up. ...