I was so totally amazed by the service I received today. I called the Groupon SA call centre at 08:30 and spoke to a very bubbly Ulrich Absolom. He was so warm and welcoming (not expected on a Monday morning). I called to complain about a merchant who kept on double-booking our appointment. He ...
I bought a Bluetooth Ipad cover with a silicon keyboard five weeks a go. Last week I phoned the Groupon Customer care line (after waiting for 15 minutes to be connected to a consultant) who informed that my item will be shipped to me on Friday. I phoned today (21/01/2013) and was informed that the ...
I phoned Groupon today, with my blood boiling, due to waiting for a refund, that has been requested from 22 December 2012 with my actual accurate answer/response. I then spent 40 minutes waiting on the phone for my turn to speak to someone, I was angry and above. But when Aulrich Answered the ...
Update: After i received the email from 'Shouneez Williams (Groupon SA) ' on the 9th January asking me for details regarding my issue (which i sent same day) I've still received nothing. SO I PHONED GROUPON the lady (i should've got her name) said ill receive my package within the week WHICH WAS ...
I was promised a refund from the GrouponSA team and to date i still have nothing showing in my account. This reply was done on the 10th January 2013 and still to date i have yet to receive my refund after i was told this would take 3 days? You have made me wait enough now so get your act together ...
I placed an order on the 9th of November for an HP printer on the website. I received an email in December confirming that the printer has been dispatched and that I can track it on the couriers website. In January when the printer still hadn't been delivered I checked on the couriers website only ...