Earlier this month I had a bad experience with Greyhound and I complained via email to their local customer service. This was folllowed up, and I received replies to my complaints. I then received an email from Mr Du Buisson who is the Customer Care Management of the holding company Unitrans. I was ...
My girlfriend and I was suppose to travel from Wolmaransstad to Jhb on the 3rd of Jan 2013, at 10:05 (departure time on our tickets), after 2 hours there was still ni sign of the bus that we had to travel with, I then decided to phone them, after a long period that I was placed on hold waiting for ...
I used the service on the 30th of December 2012 from Durban to JHB. It was the last bus 11pm and bus had cockroaches crawling all over, tried to sleep but i couldn't as cockroaches we crawling on top of my daughter 6 and I. I had to stay awake throughout the journey it was one of the worse trips ...
I am extremely irate with the Greyhound bus services and the pathethic service that you receive from the Greyhound employees at Park Station. I just got back from Park Station where they refused to let my elderly mother on the bus for being 5 minutes late even though the bus was still there at the ...
On the 28th of December 2012, i travelled with Citiliner bus to Cape Town. It was estimated to take 18hours but that was not the case. In fact it turned out to be the WORST trip EVER!!! First, the aircon was on for 3hrs thereafter it was off, after several requests from customers, the bus drivers ...
On the 16 Dec 2012 I booked 3 tickets from Richards Bay to Midrand for the 30 Dec 2012. The bus was supposed to leave at 10.05 am that morning from Mc Donalds in Richards Bay. Everyone was eventually on the bus as we thought it was going to leave at 10.05. It was so hot that I got off to get some ...