I have repeatedly asked FNB to explain the anomalies in their Ebucks allocation of points. Most of the agents are either incompetent or poorly trained. Eventually I was put in contact with a 'supervisor', who promised to come back to me to explain why my points were being incorrectly calculated. ...
I filled in the online banking contact information asking them to contact me and no one has yet almost a week later. I spoke yesterday to the call centre requesting a call back and they promised me a call this morning which did not materialise! I am frustrated, I am looking at different banks to ...
Complaint logged on behalf J Janse van Rensburg. Given the recent passing of both the individuals parents there is now a shortfall of the final estate settlement account. Various attempts to understand the costing structure has simply resulted in various duplicitous mails being sent with monies ...
My compliments to Kate for her pleasant attitude and assistance with my Forex payment. Employees like her make it great to be a FNB client. ...
I have never received such awful service in my life. FNB have not responded to my initial complaint submitted last week about debiting R8500 from my account without contacting me. How dare they debit for a student loan account that they said they had handed over. I have called in twice today to ...
APPLIED FOR GOLD CHEQUE ACCOUNT AND OVERDRAFT FACILITY ON 23 AUGUST 2013 ON WHICH ALL THE SUPPORTING DOCUMENTATION WAS SENT AND ON 26 AUGUST 2013 I CONFIRMED WITH THE CALL CENTRE THAT EVERYTHING WAS IN ORDER AND THE RELEASE OF FUNDS ARE ALREADY REQUESTED.ON 29 AUGUST I RECEIVED AN SMS MESSAGE THAT ...