In Feb 2013 I applied online for a credit card which was instantly declined. I received a call a few days later and told that it was approved and the R110 000 was available to me at an interest rate of 15%, all I needed to do was complete and telephonic application which I did. I called a few days ...
First they took 2 weeks to contact me, then they approve me for an account send me th cards and then call to say i need to be down graded. they fail to switch all my debits even though they received a clear description of each account to switch. all this over nearly 2 months and still no resolution ...
I took a loan from FNB, requested a settlement account, with given account number and references. I payed the amount. Since from the 12th of September, i have been contacting the call centre, speaking to different consultants, regarding the loan. They all give me different responses, one say she ...
The quality of FNBs premiere banking service is appalling. Called in yesterday to find out why I am not getting my credits from the online share trading account. Was promised a call back which never happened. Lady was unfriendly and seemed to be to busy to deal with my query. Felt like i was ...
I made a payment on the 3rd of October for my water and lights through the easy pay website using my FNB cheque card. The payment failed immediately on the easypay side due to a technical error but I had received an sms from FNB stating the money was reserved. I thought the money would be released ...
Really FNB? REally? I am slowly getting very tired of this new shift in customer service, namely, the absence of it! I just got a call from your call centre trying to get me to use some kind of facility that i currently under utilise on my credit card, it was like trying to pull teeth trying to get ...