I would like to log and official compliant in terms of bad Customer Service received from your JHB, Heidelberg Branch at the Victorian Centre. During Friday morning 7 June 2013 I had to wait for almost one hour before a FNB Teller consultant came around and asked whether she could assist. After ...
I would like to take the time to say thank you to FNB - first of all for allowing me to be a customer of yours. I moved all my banking to you on people saying what a great bank you are - so I took the plunge and did it and I have never looked bank. Thanks especially to my PREMIER BANKER - CRAIG ...
I am currently under debt review and most of my debt is with FNB. I am in a position to pay off most of my debt so decided to call the debt review call centre to arrange settlement figures. I was told in no uncertain terms that they do not give settlements on credit cards (even though the other ...
FNB offered to settle dispute on my behalf relating to a double debit on my credit card account. I completed the necessary forms for them to investigate the matter. The incident took place on 23 May 2013. Upon enquiring on how far the process is, I was told that the case had been closed. I have not ...
Re our previous complaint - even after FNb said someone would respond and after 2 query submissions via FNB online, we are yet to hear from them. It doesn't help to respond and then do nothing - next stop Banking Services Ombudsman- banks should not be allowed to bend the rules so it fits them. ...
My credit card expired at the end of May. I received a phone call from the courier on the 27th of May to arrange delivery. I gave them my work address, and forgot about it, as I work in a department where there is permanently someone available for couriers, who would call me when it arrives. On the ...