My husband started a new job and has to be a member of their chosen medical aid, so we had to terminate our membership with Fedhealth. I received a statement with the scheme left date as 30 Jun. On 11 Jun, I asked if we owed any money to Fedhealth. While awaiting a reply, I paid an extra ...
I had a medical aid claim for an item not usually covered by the medical aid (breast prosthesis) in my case it required after a double masectomy for breast cancer. Estella and Phumla went out of their way to get the prosthesis approved and paid for. What particularly impressed me was that Estella ...
I had an emergency and had to rush my son to hospital on Tuesday evening and thus had to follow up with Fedhealth to get the authorization number on Wednesday morning. I first got through to Katleho who was very helpful and efficient and then he said there seemed to be a problem with the ICD code ...
I have recently joined Fedhealth after receiving appalling service from Resolution Health. I have been most impressed with Fedhealth's service and attention to detail. The change to Fedhealth has removed a huge amount of stress in my life. Thank you Fedhealth. Fred Essex ...
I have been trying since last week to change my Banking details. I call the call center, get told to email a Bank Statement, i tell the call center agent that i refuse to send a bank statement as my finances are private. I am told that a proof of account will be fine. I call the bank and get a ...
If I have to sum up my experience of FedHealth for the past 5 weeks it would have to be... Friendly Organised Kind Efficient Good Communicators Then Friendly Disorganised Kind Inefficient Kind Kind Caring Kind Disorganised Kind kind Kind Disorganised Then Empathetic Sympathetic Kind Organised ...