I went into Edgars Galleria yesterday, wanting to pay my account, and make a purchase, only to be told that the card I used 3 weeks or so ago, is no longer valid! A very helpful lady (unfortunately I did not get her name) called your head office, who referred her to the help desk, as they were ...
I went shopping yesterday the 11 March 2013 at your store at Tygervalley Centre. I was searching for a pair of jeans for my wife's birthday and required assistance from your store assistance. I was unable the locate any floor personnel for almost 30 minutes. Decided to leave and tried my luck at ...
I received a statement which shows that they charged me a late charge assessment for paying my account on the 7th instead. I called the call centre and spoke to Bukelwa. I wanted her to confirm whether she can see the payment and she confirmed. She also told me that I made a payment late hence the ...
I visited Edgars East Rand Mall on 09/03/2013 to exchange summer clothing that my daughter got for her birthday for larger sizes or a refund/voucher to purchase other clothes. As the clothing was not on display/in stock anymore I went to Customer Services. The lady there informed me that I will now ...
Edgars has the worst call centre service! this morning I tried calling them to query my statement and the first time I called, I was on hold for over 10 minutes only to then get through to a call centre agent who didn't realise that I got through, because she was having a nice chat with her ...
I send all my required documents to Edgars, now its about 4 weeks and I am still waiting for my refund and even feedback, when I phone accounts department I have to hold for such a long time, I want to know where is my money and when will it be in my bank account ...