After an unfortunate incident at the salon, Naz handled my complaint with so much of grace and and empathy. She is example to all leaders/managers. She doesn't make excuses, she is honest and sincere. I felt at ease speaking to her. She invited me back to have my treatment re-done at no extra cost ...
23/12 I took my gf. Sam for Acrylics at DNB. Fanny was untrained she isn't. We demanded a refund for the terrible job. They won't do that-only fixes. We refuse to get more nails that fall off. I asked to talk to the manager but L said she won't like that. I told L to phone the manager who said we ...
Dream Nails Beauty ruined my nails and cuticles! I went for a manicure and polish pro (UV cured polish) application, but the therapist was completely incompetent and ruined my nails. Firstly she was very unprofessional and discussed intimate details of her romantic relationship, and then ...
I booked a pedicure and a Pro Polish application at this salon. The lady who applied the pro polish on my nails was extremely unfriendly! The equipment that she used on me was used on other people as well! The nail buffer and file was disgusting! She did not apply the polish perfectly, and when I ...
Mother daughter thrown from shop in front of clients and staff. Appointments made 2 weeks in advance seeing we drive from Montagu - 200km! morning of appointment receive a call, staff ill, i explain we are already in CT - manager says someone else will do my nails - she will "stand by" ...
I visited Dream Nails, based in Rosebank yesterday (26 November 2013). I had the gelish which was on my nails soaked off and had a colour overlay (gelish) applied to my nails. I paid over R200 for this treatment, only to find that the colour overlay has already started chipping and some of it has ...