I get the feeling companies as big as Discovery lose the personal relationship with its client. I had a motor vehicle incident on 8 January 2014. I submitted the claim the same day. Initially I got an SMS saying that Thobile Nqotheni will handle my claim. I was referred to an assessment center that ...
Our house flooded on the 1st of jan. we called on the 2nd. on the 8th somebody came out to see the damage. after numerous calls on the 16th of jan we got the agreement of loss. we signed it on 17 jan. no list just an amount. we kept asking for a list. still nothing. the 22nd we found out that the ...
I have never heard of many people enjoying claiming insurance and I hope I don't get used to this but dealing with the claims assessor at Discovery Insure (Neo) gives me hope that there are still people that love what they do but furthermore love their clients. ...
I phoned Discovery several times and was told sorry we can't do anything for you. Then I logged a Hello Peter complaint and received this: Hello ernadp@, Thank you for bringing this matter to our attention. We are so sorry about the service you were given, which ultimately caused a delay in you ...
I moved from KZN to JHB late November 2013. Prior to moving I contacted Discovery in September where it was confirmed by the call centre agent that my contents were fully covered against, damage, collisions, fire, etc. As such I did not take out insurance with the removal company. When my contents ...
I am not happy at all with the level of service I have received from discovery insure with regards to my claim. First of all it took over a week for my claim to be authorized and not once did I recieve feedback from Eugenia Chauke regarding the status of my claim. Last week I requested that the ...