I am a Discovery member since 2005. I am also diabetic and on chronic medicine. Discovery promotes healthy living and managing your condition etc - yet when it comes to the ordering of my medicine I get told that I have reach my limit dispite the doctors prescription! This is the first time ever in ...
The medical aid didn't pay for services rendered to me in April 2013. When I enquired on the 18th October I was told that it was an error on their side, they will pay the supplier. They then told the supplier that they couldn't pay because the claim was more than 4 months old. I phone them today ...
3 weeks ago I had a successful op. To compressed vertebrae at Worcester, it now appears there is a similar problem than the X-ray revealed - higher up. It is very painful, needs repair & med aid debating whether to pay for it. We are above threshold, have paid outstanding amounts -Will do so ...
Apparently it takes 24-48 hrs to get a refund from discovery, well at least that's what they tell you. Its been over three weeks that I'm waiting for a refund and no one at their call centre takes responsibility for their bad service and incompetence. After have faxed and e-mailed statements ...
As Discovery is the leading force in medical aids, no other option was considered when I applied for medical aid cover. I submitted my Keycare application with all supporting documents on the 7th of November 2013, including 2 payslips from part-time employment that i had for a period of a few ...
I have been in contact with Discovery Call Center and Claims department for over a month to which i have spoken to over 4 people, 2 of which are heads of their departments. I was told to Pay two accounts of R 1800 to cover my Threshold of R 43. I was promised that the funds will be paid back ...