Im utterly disgusted with the service I receive from you people. I have been in pain and my knee needs to be seen by an orthopaedic surgeon, my GP arranges and confirms with specialist. You people advised that you will send an authorisation number then i pitch up at the specialist rooms and im told ...
I called Discovery yesterday for authorisation of treatment and being an employee I expected only the best level of service, I was not mistaken. The consultant I spoke to was efficient and gave me the authorisation number with a minute. I also received an sms and an email with the details of the ...
3 cases in which Discovery shortpayed hospitals, citing co payments imposed by my plan, despite them being emergencies where severe organ damge may of occured. Case1:I lost a baby at 12 weeks and 4 weeks later was diagnosed with a large mass on my uterus. Already traumatized, I was unprepared for ...
Towards the end of October 2012, we decided to join Discovery Health. All the relevant docs were completed and send to a broker. This for me as the principle member a first and as such did not know what to expect. On the 1st of November 2012 my first membership premium were paid. A week after my ...
The weirdest thing is happening. YEsterday I had R4500 (odd) in my medical savings account. Today (after one visit to the chemist) it dropped to R1400. Now, on the records it only shows one "transaction": 2013-01-20 Clicks Pharmacy-Southdowns (Pharmacy) R 476.43 R 476.43 Healthcare ...
I am on the Key Care Plus plan - My GP referred me to a Gynecologist. According to the Call centre (upon my first enquiry) Discovery would pay for this. As stated on the Discovery Health Plan Detail Document: "Screening and Prevention Benefit: if members go for certain preventive screening ...