I would like to thank Discovery Health and Vitality call centre, You are probably the only call centre where the agents know the answer to any question posed, and are always keen to help in every way. Vitality Department is also well run, with points always being awarded in minimum time, and any ...
I phoned Discovery in October 2013 to cancel my medical aid at the end of January 2013, I checked my MSA online today and saw I had a year's worth of savings. I phoned and was told that I phoned a week too early in October to cancel for 2014!!! Hu? I was put on hold for 15 minutes and then told to ...
I recently added my partner to my medical aid. This was not done, until today... Mind you, the application was done in November 2013. This is totally un acceptable and the service is very poor. I am very dissapointed with the service I get from discovery. It is very poor and the communication ...
I cancelled my policy with Discovery Health in July 2013, telephonically. The person I dealt with said everything was fine and that they'd already received notification of the cancellation from my employer. My last payment was taken from my paycheck at the end of August providing more than 30 days ...
The medical aid was transferred out of my name to my wife's on the 28th November 2013. A form of continuation was furnished and we were told all will be well for the December premium to go off on my wife's account. To my surprise the payment went off on my account which has no funds and thus ...
I contacted Discovery this morning due to an emergency with one of our employees' pregnant wife. She had started bleeding and needed urgent medical attention. The employee did not have his medical aid reference number due to the application being delayed by the brokerage for some reason. I spoke to ...