I have been diagnosed with keratoconus, which left untreated could mean that I either have a cornea transplant or I go blind. My ophthalmologist recommended that I have a procedure called cross-linking which at this stage is the only thing that I can do to prevent my condition deteriorating. ...
Recently I decided to upgrade my Discovery Key Care option to Discovery Priority plan. Since I'm with Discovery since 2006, I thought it would be easy. I spoke to a very nice consultant and he said it would take about 10min, but... I had to upgrade in Oct 12. He adviced me to write an e-mail ...
Discovery needed to pay a claim in full out of hospital benefits under a authorization number. The claim was short paid up to DIscovery rates out of our MSA. They admitted their mistake and said the claim will be reversed and paid in full out of the correct benefit but (this is the part that makes ...
I have sent 3 emails to Discovery and their MedXpress service trying to find info. To date no response except automated replies. Yes I could call, but why do they provide email addresses if no-one is going to reply? ...
On 13 Nov 2012 I phoned discovery and spoke with Mario to obtain authorisation codes for delivering my twins at PTA East hospital (naturally) and to inform them that I have changed Gynaecologists to make this possible. Mario said he made all the necessary changes. I phoned again today to ensure all ...
We have been on Discovery for a few years, my husband changed jobs and we got other medical aid. We received bills from Discovery. I send them an e-mail with first payment stating that I would do down-payment. Month after payment received reminder for outstanding amount but does not reflect ...