I submitted a claim on the 17th. After 2 followup phone calls and 3 emails my claim is still not paid. The staff are useless - no followup or reply letting me know. And when I find the reason - its because their staff cant see the address clearly. Please discovery - this is not the first time ive ...
Hi. I am a former Discovery Health Medical Aid Scheme member. I am trying to get a Member Certificate from Discovery Health. I have phoned the Call Centre 3 times (3 Days) now, and 3 times they have promised to send it to me via e-mail. it has not come my way. The New Medical Aid i am joining, ...
I just want to commend Wesley on his professional service, positive and upbeat attitude and his willingness to go the extra mile to sort out a query that I have been struggling with for a while. When I explained my problem to him, he got the Dental Practice on the other line and tried to sort out ...
I went to the travel clinic last month to get vaccines in order to go into mid Africa. I was told that I have to pay in advance and that discovery would refund me for the medical treatment. I received an email from discovery telling me they would refund me R0 of the R1000 for various made up, under ...
I was admitted to hospital on the 8th of April for DVT and immediately put on an injection called Clexane, which is an anti-coagulation therapy. I was given two injections a day and discharged on Thursday, only because my husband agreed to continue with the injections. On leaving the hospital they ...
Interacting with the Discovery call centre was highly refreshing. The agent was cheerful, helpful and knowledgable. I required tax certificates for 2005 to 2007 yes very old certs. But the agent sorted it out timeously. Thank you Dalwyn and Discovery. ...