After finally getting a response to numerous & repeated email queries (and more reference numbers than a care to remember!) I have my simple query answered & my son's surgery (non urgent) is booked. Due to unforeseen circumstances (and school examinations being written too!) surgery is ...
I am currently in hospital and require an MRI scan as I am suffering with excruciating back spasms and pain. Discovery refuses to authorise. According to them I had an MRI 3 months ago. What they fail to comprehend is that it was for a cervical spine scan under ICD10:M54.22 I require a Thoracic ...
I have been trying to get a claim correctly settled since March for a medication I bought in January 2013. What I have tried so far *Phoned the call centre FOUR times and have 4 separate reference numbers (Ref1: 2782830652; Ref2: 2797660398;Ref3: 2836224127; Ref4: 92844848224) and each time the ...
I am a new customer coz I swear by Discovery and got tired of my previous employers m/a. I phoned to get authorisation for an MRI scan which I was told was o.k. After the scan the MA declined due to a waiting period. I phoned to report that I was told that it was fine and covered. AFter they have ...
My daughter Urgently needs her Wisdom Teeth removed. 4 years ago my other daughter had it done NO PROBLEM. New Rules a Co Payment of R2000 is needed. Somebody in Discovery sits and makes rules so that we as Members cannot access our funds when it is so needed. We must rather be in Pain. SICK AND ...
I owed Discovery an amount of R405.00. I paid this amount 24 May 2013. I drew a Transunion report yesterday and you listed me for a default on 24 May 2013. This payment as at yesterday was still not allocated to my account. I have been dealing with Randall and Rachel in Settlement Solutions, sent ...