My mum was diagnosed with end stage kidney failure in 2010, her nephrologist registered her for PMB in 2010 since then all her medication has been coming out of our medical savings account, medicine that according to the medical aid and PMB they should be paying for, now she had a surgery done (had ...
I called in at Discovery health tring to change may secondary DR, was assisted by a lady called Shahana Khan. Told her what i needed done and i gave her all the Dr details as per the 2013 list that was sent to me. She confidently said that the practice number i gave her was not picking up the DR ...
I had a claim from a medical practitioner and the medical was to pay out to me to pay the practitioner, when no money came into my account I contacted the Customer Care number to find what went wrong, only to find out that I apparently still owed them R787 from my previous medical aid, that was ...
CURRENTLY HOLDING ON THE LINE FOR DISCOVERY TO SORT OUT A CLAIM THAT I HAVE SUBMITTED MORE THAN A MONTH AGO, I HAVE SPOKEN TO SO MANY PEOPLE, SOMEONE FROM CUSTOMER CARE EVEN PHONED ME LAST WEEK AND PROMISED IF I SUBMIT IT AGAIN (THIS WOULD BE THE UMPTEENTH TIME) THEN IT WOULD BE SORTED OUT, NOW I ...
I made an application for my son for medical aid as he is now too old to be on his dads medical aid. However, the first application was never processed and I had to submit a second one. A month later I still struggle to get feedback as the application is not in my name. This weekend my son was in ...
I have upgraded my membership for this year... in FEBRUARY I phoned the call centre to request a new membership card to be sent to me and I was told it will take six weeks. I was then sent a membership certificate. In APRIL I decided to call again and enquire about the card not being delivered... ...