Few months ago I joined Discovery medical scheme and all went well until my membership was cancelled. I requested to go consult with an eye specialist as I had pink eye and to my understanding I had no idea I was suppose to mention that I had pink eye before on my application form as it wasnt ...
I have been trying to move down to the keycare scheme for about 3 months. Everytime I enquire and fill in the forms I am informed that I owe them money, a clawback amount of approx R1000. When enquiring about how much the clawback would be if I completely left the scheme I was told that the amount ...
I was advised by the call centre to take chronic application forms to the dr to have it filled in by the consultant who sent the forms to me because of all the medical terms, and the practise claimed for consultation along as filling the forms and now i am being handed over after i done what i was ...
I have recently received a phonecall from Lexmed about a acoount that wasnt paid for last year July. I query this with Discovery and they reply with an answer that i will be held responsible for the claim, because it was submitted late. Please if anyone can explain this to me? ...
A few weeks ago I needed to go to Unitas Hospital to see a doctor. The gentleman at the accounts department confirmed that they would follow up with Discovery for the claim. Discovery rejected the claim citing "incorrect codes". i followed up with both them and the hospital, and finally ...
Please see attached as requested I need this claim to be paid up by tomorrow as your call centre agents and your claims department did not bother to inform us that the paperwork was not correct. I had to spend my money again to give discovery a call and follow and still I was told the wrong ...