I submitted a number of documents to Discovery on behalf of my parents. Discovery did not even acknowledge all the documents, which is worrying. When I queried one of these documents from a specific doctor, I was told by Olivia Discovery had not received it and I should send it. I have just checked ...
I went into labour on 3rd December 2011, a Saturday morning.By Sunday I was still in labour. The pain was unbearable. An anaesthetist was called and administered an epidural. Within two weeks of giving birth I received a bill from the doctors office which I settled. I was told that the balance ...
On 2 September Discovery took off R9k off my husbands bank account instead of R4.5k. Discovery has admitted it was their error and promised a refund. Today is the 3rd time I have spoken to someone and nobody seems to have a clue why the refund has not taken place. Ref no. 29914015505. Please sort ...
I have had a case of severe constipation on early hours of 07/09/13 and was taken to the Casualty Department at Medi Clinic. The Doctor on duty had given me an injection for the pain and local anesthetic for the hemorrhoids and a drip. I was then given an enema however the enema did not work and I ...
My husband and I contacted Discovery on separate occasions during the first 2 weeks of August to inform them we are changing medical aids to Momentum as of 1 Sept. They took the information from me but then requested my husband call them as confirmation as he is the main member. he called them on ...
I called the Discovery Health call centre about a billing issue. I was assisted by Jessica Chellew who thoroughly impressed me with her professional, friendly, helpful attitude. She is an absolute pleasure to deal with, and she sorted out my issue efficiently. I must say that it is so refreshing to ...