I have called discovery to query about my moms medical aid card, i was told thier was a postal strike. i was also informed a new card was printed on the 25th of July and the card will take 4-6 Weesks to arive, time has passed im still waiting! quick to take contributions, difficult to provide ...
I pay my moms Keycare Plus. I am nominated to handle all her affairs and got more involved in the Keycare Plus set up. The more involved I become, the more did I realise that the medical practitioners thats on their list is sorry to say the hard up doctors that cant make it any other way. In her ...
I got in contact with Danita de Witt who previously helped me with a query a year ago, once again she jumped in and assisted me always keeping me updated i never once had to follow up, Danita stuck to her word all the time and assisted me all the way through till the end, i was quite taken back at ...
I was active on my parents medical aid for several years. I tried to move to my husbands medical aid active 1 Aug 2013. After several calls (especially on 26 Aug 2013) we were told that i could not be moved to my husbands medical aid due to the fact the it COULD NOT BE BACK DATED and i was not ...
I called into the Discovery Health call centre on 11 Sept to enquire about OTs and how they're covered on my plan. I was fortunate enough to be assisted by Joslyn. In addition to providing me with concise, accurate info, she offered to call me back later that day, once I had Procedure Codes, so she ...
Here we go again. Second time in a week I have to complain about Discoveries incompetence. Called in a few weeks ago to enquire what I need to do in order to claim for a specific benefit. Was told I need to do nothing as everything fine on their side. Asked repeatedly if the person was sure and ...